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Delivery

UK Standard DeliveryPrice
Greetings cards, notelets & gift tags (up to 10 items) £0.95
All other items £3.95
We aim to dispatch items within 2 working days via Royal Mail Click & Drop. We rely on Royal Mail so please bear with us.
We also offer a next day tracked & signed for delivery service (see below).
UK Next Day DeliveryPrice
Orders placed by 2pm Monday - Thursday
(excluding bank or public holidays) will be delivered the next day, are guaranteed to arrive by 1pm and will require a signature upon delivery.
£7.95
Orders placed by 2pm Friday
(excluding bank or public holidays) will be delivered on Monday (excluding bank or public holidays), are guaranteed to arrive by 1pm and will require a signature upon delivery.
£7.95
Orders placed on Saturday & Sunday
(excluding bank or public holidays) will be delivered on Tuesday, are guaranteed to arrive by 1pm and will require a signature upon delivery.
£7.95
International Delivery (Non UK)Price
Europe £7.95
USA & Canada £10.95
Rest of the World £11.95
Please allow 5 - 7 working days for your delivery depending on your destination.

Generally your international order will be sent using Royal Mail’s 'Tracked & Signed For’ service and will require a signature upon delivery (dependent on the country as certain countries offer either tracked or signed for but not both).

If you would like more information before you place an order please contact us on: julie@chapelcards.co.uk and we will do our best to provide the necessary information.

Refund & Returns

We hope you’ll be very happy with your Chapel Cards purchase. However, if you wish to return your item(s), you can do so within 14 days of purchase, as long as it is unused, and in its original packaging. We will refund the cost of your item via your original method of payment. You are responsible for the cost of returning your item(s) to us, unless you received a faulty, damaged or wrongly despatched item.

Personalised items that are uniquely made for you are non-returnable & non-refundable unless faulty (see below). This includes anything specially made, or ordered with your choice of name, message, or other customised feature making the item unique to you.

We cannot accept refunds or exchanges on earrings for hygiene reasons.

 

How To Return Your Purchase

Returns by Post

Please return the item to us in its original packaging. Be sure to include your name, order number and contact details.

We hope you’ll be able to use the returns labels we sent with your purchase, but if you can’t use it, please return to the following address:

Chapel Cards, The Old Chapel House, 9 Trash Green, Burghfield, Nr Reading, Berkshire RG30 3TS
If your purchase is valued over £75, please make sure you send your return via a ‘Signed For’ service and, in all cases, please keep your proof of postage (which is free at the Post Office) as we cannot be held responsible for any postal losses.

How we will respond

Once we receive your return, providing it meets the returns conditions above, we will notify you of your refund within a reasonable period. Most returns will be processed within 14 days. Your refund will be credited back to your original method of payment within approximately two days of being processed. Our delivery charges are non-refundable, and Chapel Cards is not responsible for delivery fees or lost returns.

 

Faulty Items

We’re always really disappointed on the rare occasions that customers receive an item that isn’t to our high standards. Faulty items will be refunded in full, including delivery charges for sending them to you and the cost incurred by you in returning them to us. Please contact julie@chapelcards.co.uk and include your order number and the nature of the fault before returning the item so we can confirm the easiest method for returning your item.

Beautiful, stylish cards and gifts for you, your home, your friends and your family. The business has grown from a personal passion for creating unique and beautiful cards, notelets and gifts.

Our handmade greetings cards can be used for any special occasion; each one individually made for you.

Our personalised correspondence cards are the perfect gift for a special friend or loved one, a Christening or a birthday!

Our philosophy is to only make and choose items that we love and would love to have in our home. Each one has been tried and tested on our children, Godchildren, friends and family! Enjoy! Xx

Contact

Address:

The Old Chapel House,
9 Trash Green,
Burghfield,
Berkshire,
RG30 3TS,
United Kingdom

© Chapel Cards 2019. All Rights Reserved.
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